Knowledge Management Essay
As ‘by virtue of its tacitness, inimitability and immobility’ (Scarbrough & Shan, 1999, p.359) knowledge is increasingly considered to give a competitive advantage. We can identify two types of knowledge: explicit and tacit knowledge. Explicit knowledge refers to the ‘know what’ that can be codified hence, that can be communicated and diffused (Scarbrough, 2011). Tacit knowledge, on the other hand is ‘The know-how’s’. They are ‘hard to verbalize because they are expressed through action-based skills and cannot be reduced to rules and recipes.’ (Scarbrough, 2012). Due to it’s context specific and personal nature, …show more content…
Knowledge Sharing & Transfer Indeed, Information Systems have enabled companies to set up collaborative forums where geographicaly dispersed employees may share their knowledge. A collaborative forum, also called a Community of Practice (CoP) enables people with similar interests to share knowledge and best practices. At Rio Tinto, an extraction company with operations in forty different countries, when an employee working in the Bengalla mine in Australia experienced a breakdown failure on a machine, he wrote about the problem in one of the company’s collaborative forums and within hours had a response from a Californian colleague who had experienced a similar problem. This allowed the problem to be solved rapidly whereas it had taken their Californian colleagues a year to find the solution. This saved the Bengalla mine substantial time and money.
Knowledge Storage These CoPs, also enable companies to store knowledge in addition to sharing. Capturing