Total Quality Management Essay

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Total quality management or TQM is defined as a form of management that ensures that every element of the business is contributing to the overall total effort of a business of achieving the highest quality levels in the delivery of its products and services. This type of management's goal is to assure that everything that is produced has meet very high standards. In this paper I will discuss the history of Total Quality Management, the philosophy of Total Quality Management (Fourteen Points), and the advantages and disadvantages of using Total Quality Management.

Dr. W. Edward Deming first developed Total Quality Management in the mid 1930's. While working at an automobile plant as a consultant, Dr. Deming trained groups of workers,
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Dr. Deming created the Fourteen Points of Total Quality Management upon three principles. The first being customer orientation, the second continuous improvement, and the third principle was to recognize that quality determined by the system, which is the inputs and the manner in which the previous aspects are processed (Talley 21). Along with these three categories is where Deming's Fourteen Points of Total Quality Management are the based on. The Fourteen Points are a guide for the complete Total Quality Management process.

The first point of Total Quality Management is to create consistency of purpose for improvement of product and service (Talley 29). Deming in this point is stressing that there is a need for long-lasting quality on products instead of profit being made on products. He also believes that businesses should be on top of production, aim to become more competitive among businesses and should focus mainly on what the customers want rather than assume what is wanted (Collins 3). The second point is that a business should adapt to a new philosophy. For this point a business should take the time to notice and prevent further production of defective products. Deming stresses that only management is in position to do something about the vast majority of errors and it is management's task to remove the obstacles that prevent workers from doing the job correctly. The third point is that a

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